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In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund minus our order processing and banking fees. In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us a letter of destruction of software on your company letterhead before we will process the refund. Anatronica is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.


If you purchase one of our products, after your payment has cleared you will receive an email with the link to download the software. Once this information is emailed to you, no refunds will be given. We have this policy since it would be impossible for you to return your registered version of our software.

Contact Us

If you have any questions on how to return your item to us, contact us.

Company Information

Goodwill Enterprise Development, LTD
Unit 1021 10/F Ocean Centre, Harbour City
No5 Canton Road TST, Kawloon, Hong Kong

[email protected]
[email protected]